Delete Your Account

1. How to delete your account

• Website: sign in, open Account, and choose “Delete account”.
• Mobile app (Android and iOS): open Profile → Delete account.
• By email: write to velouraceylontravels@gmail.com from the address on your account with the subject “Delete my account”. We will confirm within 7 days.

2. What is deleted

Deleting your account permanently removes your profile (name, email, photo), sign-in sessions, linked Google or Apple sign-in, and your saved destinations and tours, on both the website and the app.

3. What we must keep

Bookings, invoices and payment records are kept, separated from your profile, for as long as Sri Lankan tax and accounting laws require. Upcoming confirmed trips are not cancelled automatically — please cancel them first if you no longer want them, under our Cancellation & Refund Policy.

Enquiries you sent through our contact form are kept for up to 24 months unless you ask us to delete them sooner.