Cancellation & Refund Policy

1. If you cancel

Tell us in writing (email, WhatsApp or in your account). Charges depend on how many days before arrival we receive your notice:

If a supplier has already charged us a non-refundable amount on your behalf (for example domestic flights, train tickets, special-event rooms or safari permits), that amount is also deducted where it is higher than the charge above.

Your travel insurance may cover cancellation charges.

2. Unused services

There is no refund for parts of a trip you choose not to use once it has started, including if you leave early, unless we can recover the cost from a supplier.

3. If we cancel

If we cancel a confirmed booking for any reason other than events beyond our control or your failure to pay, you will receive a full refund of everything you paid, or you may choose an alternative trip.

For cancellations caused by events beyond our control, see Booking Terms — Events beyond our control.

4. How refunds are paid

• Refunds are made to the original payment method within 14 working days of the cancellation being confirmed. Your bank may take longer to show it.
• Refunds are made in the currency you paid. We are not responsible for exchange-rate differences or charges made by your bank or card issuer.
• Card-gateway fees charged to us on the original payment are non-refundable when you cancel.

Please contact us before raising a chargeback with your bank — we can usually settle it faster.

5. Gems and wood carving

Refund and return terms for gem, jewellery and wood-carving purchases are agreed at the time of sale and set out on the sales invoice.